Terms of service

Last updated: July 11, 2026

Welcome to Z-Craft Labs. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Us

Z-Craft Labs is a United States-based business that designs, manufactures, and sells 3D printed products through our Shopify-powered online store.

2. Eligibility

By using our website, you represent that you are at least 18 years old or are using the website with the permission and supervision of a parent or legal guardian.

3. Products

We strive to accurately display and describe our products. Because our products are manufactured using 3D printing, slight variations in color, texture, layer lines, or finish may occur and are considered normal characteristics of the manufacturing process. These variations do not constitute defects.

We reserve the right to modify, discontinue, or update products at any time without prior notice.

4. Pricing and Payment

All prices are listed in U.S. Dollars (USD).

Payment is due at the time an order is placed. Orders will not begin processing until payment has been successfully received.

We reserve the right to correct pricing errors and cancel orders affected by such errors.

5. Order Acceptance

Submitting an order does not guarantee acceptance. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, inventory issues, or other unforeseen circumstances.

If payment has already been processed for a canceled order, you will receive a full refund.

6. Shipping

Estimated shipping times are provided for convenience only and are not guaranteed. Once an order has been shipped, delays caused by shipping carriers are outside of our control.

Customers are responsible for providing accurate shipping information. We are not responsible for orders delayed or lost due to incorrect shipping addresses provided during checkout.

7. Returns and Replacements

Please refer to our Return & Refund Policy for complete details.

In summary:

All sales are final.
We do not offer refunds.
If your product arrives damaged, defective, or incorrect, you must notify us within 10 days of delivery.
Approved claims will receive a replacement after the original item is returned according to our instructions.

8. Intellectual Property

All content on this website, including product designs, photographs, graphics, logos, text, and other materials, is the property of Z-Craft Labs or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without our prior written permission.

9. Acceptable Use

You agree not to:

Use the website for any unlawful purpose.
Attempt to interfere with the operation or security of the website.
Upload malicious software or harmful code.
Infringe upon the rights of Z-Craft Labs or any third party.

10. Limitation of Liability

To the fullest extent permitted by law, Z-Craft Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product giving rise to the claim.

11. Disclaimer

Our products are provided "as is" and "as available," except where otherwise required by law. While we make every effort to ensure the quality of our products, we do not guarantee that the website will always be uninterrupted or error-free.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes become effective immediately upon being posted on this website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.